Communication Technician

Share this:

Reports to: Supervisor
Salary Range (DOE): DOE
Deadline to Apply: September 01, 2017


  • Must have a High School Diploma or GED
  • Must possess strong communication skills and customer service orientation
  • Requires a proven ability to work independently, prioritize tasks and organize effectively
  • Must possess a strong ability to read and use maps to identify routes to customer homes
  • Must have the ability to safely operate a company vehicle
  • Must have and maintain a valid California Driver’s License with satisfactory driving record
  • Bilingual capability in Spanish is a plus

Job Duties:

  • Completes associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer’s account once the work is checked in
  • Performs service calls. Reviews all requested services with the customer in order to ensure understanding and agreement. Troubleshoots the drop from the tap to the customer’s equipment. Installs and removes converters in order to provide customer with upgrades or downgrades in service and determines acceptability of service by reviewing picture quality following connection of cable service in order to provide the best possible service for the customer
  • Provides the customer with materials regarding channel lineup, use of converter, and company policies as they relate to the customer as well as demonstrates these skills in order to educate the customer on the use of the equipment and company guidelines
  • Cleans, maintains, and stocks vehicle and equipment in order to be prepared to perform required duties. Inspects existing ground or makes new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage
  • Properly operates and maintains installation tools and equipment. Reports need for vehicle repair or service when required and/or prescribed. Reports any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate
  • Ability to use basic cable installation tools and hand tools and perform jobs from high places (on poles and roofs,) including climbing poles with proper equipment (safety belt, strap, climbers,) ladders, and bucket trucks (18 to 20 feet,) as determined by the system’s requirements. Reads general system layouts from blueprints, basic knowledge of mathematics, cable television products and services
  • Manipulates connectors, fasteners, wire and use hand tools, works in areas with exposure to moderate noise levels
  • Lifts and carries loads of 70lbs or more, works in confined spaces such as crawl spaces or attics, works while standing 50 70% of the time and performs work near power lines and electricity


To be considered for this opportunity, please email your resume and a cover letter indicating why you would be a great candidate for this position to jobs@successcentersf.